Return & Refund Policy

We want you to be satisfied with your purchase from LETSGOCARD. We offer a 30-day return policy, which means you may request a return within 30 days after receiving your order.

To be eligible for a return, the item must be in the same condition as when you received it, unused and in its original packaging where applicable. Proof of purchase or your order number may be required.

To request a return, please contact us at admin@letsgocard.com before sending any item back.

If your return is approved, we will provide return instructions and the appropriate return address. Items returned without prior authorization may not be accepted.

Trading Cards and Collectibles

Because collectible products can change significantly in condition and market value after delivery, the following conditions apply:

• Raw trading cards must be returned in the same condition in which they were received.
• Graded cards must remain in their original grading holder with the certification label and case intact.
• Factory-sealed trading card boxes, packs, cases and other sealed collectibles must remain factory sealed and unopened to qualify for a discretionary return.
• Opened boxes, packs, cases, mystery products, randomized products or other products whose contents have been revealed after opening cannot normally be returned because of the nature of collectible products.
• Returns based solely on card pull results, pack contents, grading results or subsequent changes in market value are not accepted.

This does not affect your rights where an item is defective, damaged, incorrectly described or otherwise covered by applicable consumer protection laws.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective or incorrect, contact us as soon as possible at admin@letsgocard.com and provide your order number together with photos or other relevant information.

If the problem was caused by us, we will work with you to provide an appropriate solution, which may include a replacement, partial refund or full refund.

Return Shipping

For returns caused by a change of mind or other reasons not attributable to LETSGOCARD, the customer is responsible for return shipping costs unless otherwise required by applicable law.

If we sent the wrong item or the product arrived damaged or defective because of an issue attributable to us, LETSGOCARD will cover reasonable return shipping costs or provide another appropriate solution.

Original shipping charges are generally non-refundable unless the return is caused by our error or applicable law requires otherwise.

International customers are responsible for properly declaring returned merchandise and following the applicable customs procedures.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Personalized or custom-made products
• Opened factory-sealed trading card products
• Opened randomized or mystery products
• Items that have been altered, damaged or used after delivery

Please contact us before purchasing if you have questions about whether a particular item is eligible for return.

Exchanges

The fastest way to receive a replacement item is to contact us first.

Where appropriate, we may arrange a replacement directly. Otherwise, once the original return has been approved, you may place a new order for the desired item.

European Union 14-Day Right of Withdrawal

Where applicable, customers in the European Union may have a statutory right to cancel or return eligible purchases within 14 days without providing a reason.

Any mandatory consumer rights applicable in your country or region take priority over this policy.

Products must still meet the applicable return conditions unless local law provides otherwise.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank, credit card provider or payment processor may require additional time to process the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact:

admin@letsgocard.com

Contact

For all return and refund questions, please contact:

LETSGOCARD
Email: admin@letsgocard.com