SHIPPING POLICY

Shipping Overview

LETSGOCARD ships collectible products and trading card accessories to customers internationally.

Our primary shipping carrier is SF Express. Depending on the destination, order value, product type, delivery requirements, and customer preference, we may also use other qualified international shipping providers.

For customers who require faster or specialized delivery, expedited shipping options may be available through carriers such as:

• FedEx
• UPS
• Other qualified international express carriers

If you have a special shipping requirement, please contact us at admin@letsgocard.com before or immediately after placing your order.

---

Order Processing

Orders are normally prepared and shipped as soon as reasonably possible after payment has been successfully confirmed.

Processing time may vary depending on:

• order size;
• product availability;
• warehouse location;
• weekends and public holidays;
• high-volume sales periods;
• presale or preorder status; and
• additional verification required for certain orders.

Once your order has been shipped, tracking information will normally be provided by email or through your order page.

---

Primary Shipping Carrier — SF Express

For most standard international orders, LETSGOCARD primarily uses SF Express.

SF Express provides international tracking and delivery services to many countries and regions.

The final delivery service may occasionally involve a local delivery partner depending on the destination country or region.

Tracking information will be provided when available.

---

Expedited Shipping — FedEx and UPS

Customers requiring faster delivery may request expedited shipping.

Depending on availability and destination, we may offer:

FedEx International Services

and/or

UPS International Services

Additional shipping charges may apply.

Expedited shipping availability and pricing depend on factors including:

• destination;
• package size and weight;
• declared value;
• delivery speed;
• customs requirements; and
• carrier availability.

Please contact admin@letsgocard.com if you require expedited delivery.

---

International Shipping

LETSGOCARD serves collectors worldwide and ships internationally to many countries and regions.

Shipping availability may depend on:

• destination country or region;
• local import regulations;
• carrier service availability;
• product restrictions;
• customs requirements; and
• order value.

We reserve the right to change the carrier or shipping method where reasonably necessary to ensure safe and compliant delivery.

---

Multiple Warehouses and Split Shipments

LETSGOCARD may fulfill products from different warehouses or fulfillment locations.

As a result, an order containing multiple products may occasionally be divided into two or more shipments.

If your order is split:

• packages may have different tracking numbers;
• packages may arrive on different dates; and
• different carriers may occasionally be used.

Receiving one package does not necessarily mean that the remaining products are missing.

Please check all tracking information associated with your order.

---

Shipping Costs

Shipping charges are generally calculated based on the selected delivery method and may depend on:

• destination;
• package weight;
• package dimensions;
• product type;
• order value; and
• carrier service.

The applicable shipping charge will normally be shown during checkout.

Additional charges may apply if a customer requests a shipping method that is different from the standard service offered at checkout.

---

Delivery Estimates

Any delivery time displayed on our website, at checkout, or communicated by LETSGOCARD is an estimated delivery time unless expressly stated otherwise.

Actual delivery times may be affected by circumstances outside our reasonable control, including:

• customs clearance;
• customs inspections;
• carrier delays;
• weather;
• public holidays;
• peak shipping seasons;
• local delivery conditions;
• regulatory inspections;
• incorrect or incomplete delivery information; and
• other transportation disruptions.

We cannot guarantee an exact delivery date for international shipments.

---

Customs, Import Duties and Taxes

International shipments may be subject to customs clearance in the destination country or region.

Depending on local regulations, customers may be responsible for:

• import duties;
• VAT;
• GST;
• sales tax;
• customs charges;
• brokerage fees; and
• other government-imposed charges.

Where applicable, certain taxes may already be collected during checkout.

If taxes or duties are not collected at checkout, they may be charged by customs authorities or the carrier before or after delivery.

LETSGOCARD does not control the amount charged by foreign customs authorities.

Customers are responsible for providing any information required for customs clearance, including tax identification numbers where required by local regulations.

---

Customs Delays

International shipments may occasionally be held by customs authorities for inspection or additional documentation.

Such inspections are outside LETSGOCARD's direct control.

If additional information is requested by the carrier or customs authority, we will make reasonable efforts to provide the required commercial documentation and assist with the clearance process.

Customs delays do not automatically mean that a package has been lost.

---

Tracking

Most LETSGOCARD shipments include tracking.

Once your order has been dispatched, you will normally receive a tracking number.

Tracking information may take some time to become active after the package is first collected by the carrier.

For international shipments, tracking updates may occasionally pause while the package:

• travels between countries;
• enters customs;
• undergoes inspection; or
• transfers to a local delivery provider.

This does not necessarily indicate a problem with the shipment.

---

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully verify your shipping information before completing your order.

If you notice an error after ordering, contact us immediately at:

admin@letsgocard.com

We will attempt to update the address if the order has not yet been shipped.

Once an order has been transferred to the carrier, address changes may no longer be possible.

Additional shipping charges caused by an incorrect or incomplete address may be the responsibility of the customer where permitted by applicable law.

---

Failed Delivery and Unclaimed Packages

Customers are responsible for reasonably cooperating with the carrier when delivery requires:

• a signature;
• customs information;
• payment of applicable import charges;
• delivery scheduling; or
• collection from a designated pickup location.

If a package is returned to LETSGOCARD because it was:

• refused;
• unclaimed;
• sent to an incorrect address supplied by the customer; or
• unable to clear customs because required customer information was not provided,

additional shipping charges may apply before the order can be shipped again.

Any refund for returned shipments will be handled in accordance with our Return & Refund Policy and applicable law.

---

Lost or Significantly Delayed Packages

If your tracking information indicates an unusual delay or you believe your shipment may be lost, please contact:

admin@letsgocard.com

Please include:

• your order number;
• recipient name;
• tracking number; and
• a brief description of the issue.

We will assist with the carrier investigation where appropriate.

Carrier investigations may require additional processing time.

---

Damaged Shipments

Please inspect your package after delivery.

If your order arrives damaged, please contact us as soon as reasonably possible and provide:

• your order number;
• photographs of the outer packaging;
• photographs of the shipping label;
• photographs of the damaged product; and
• any other relevant information.

This information helps us investigate the issue with the carrier and determine an appropriate resolution.

Please refer to our Return & Refund Policy for additional information regarding damaged or defective products.

---

Presale and Preorder Products

Products marked as Presale, Preorder, Pre-order, or similar wording will ship after the applicable inventory becomes available.

Release and delivery dates may be affected by manufacturers, distributors, licensors, customs authorities, or international freight conditions.

If an order contains both in-stock and preorder products, the order may be held until all products are available unless separate shipment arrangements are made.

---

Carrier Selection

LETSGOCARD reserves the right to select an appropriate carrier for an order based on:

• destination;
• service availability;
• shipping speed;
• product value;
• package security;
• customs requirements; and
• operational considerations.

Unless a specific shipping service has been purchased or expressly agreed upon, the carrier shown before fulfillment may be changed to an equivalent or more appropriate service.

---

Contact Us

For shipping questions, tracking assistance, expedited delivery requests, or special shipping requirements, please contact:

LETSGOCARD

Email:
admin@letsgocard.com

Website:
www.letsgocard.com